FAQs

We bill quarterly in arrears, with bills produced the first day of the new quarter and due approximately 30 days later. Please see our billing schedule for more details.

Our preferred method of payment is online through our customer portal at cta.authoritypay.com. You can sign up for autopay and e-billing through our portal. We also have an automated phone line available by dialing 717-340-9288.

We can accept checks via mail or our drop box located at 1270 Fairfield Road, Suite 9. Please be sure to include your account number on your check. If you use a bank bill payer, please confirm our address. The Authority is not responsible for late payments due to mail delays or bank processing delays.

We cannot take card payments over the phone or in the office.

You can pay with a card through our customer portal at cta.authoritypay.com or our automated phone line 717-340-9288. There is a 2.65% processing fee from our processor for card payments.

Payment plans are available to our customers who need them. Please reach out to billing@ctapa.org or call 717-334-1526 Ext 201 to set one up.

A 10% penalty is assessed after the due date. Unpaid balances accrue 1% monthly interest on unpaid balances over 60 days. Accounts with unpaid balances over $470 will be referred to collections.

Email filters are updated regularly and can send your mass emails to the Spam folder. In order to ensure your bill shows up each quarter, please add”no-reply@authoritypay.com” to your safe senders list in your email settings. Please note- the Authority is not responsible for missing e-bills, as you are required to verify your email upon enrollment, guaranteeing future delivery.

Great question! We try to mail the bills by the first or second business day of each quarter, so start checking your mailbox around the 5th. If you have not received your paper bill by 7th, it may be on a tour of the state. You can access it through our customer portal at cta.authoritypay.com or give us a call at the office and we can get it to you.

Sewer is billed at a flat rate of $143 ($133 sewer charge + $10 capital improvements fee) per EDU. Commercial properties are surveyed and charged per the Commercial Use Classifications found in the Authority Rules & Regulations, pages 22-23.

If you are moving away, your settlement company will get in touch with us for a final sewer bill pro-rated to that settlement date. You can also fill out the Stop Service form and submit to billing@ctapa.org. If you are moving into the area, please fill out our Application for Service and submit to billing@ctapa.org. 

Gettysburg Municipal Authority provides water throughout most of Cumberland Township. York Water also provides service to a few areas.

First, call your plumber. Anything from the lateral connection back to your home is your responsibility. If you suspect it is a problem beyond your home, and you’ve already spoken to a plumber, please call 717-253-0122.

Learn more HERE!